Shipping & Returns

Shipping

At Neydra Lé, every order is thoughtfully prepared and packaged with care.

  • Orders are processed within 2–5 business days (excluding weekends and holidays).

  • Once your order has shipped, you'll receive a confirmation email with tracking information.

  • Delivery times may vary depending on your location and the shipping carrier.

  • Neydra Lé is not responsible for shipping delays caused by the carrier, weather, or circumstances beyond our control.

Returns & Exchanges

At Neydra Lé, we are committed to providing thoughtfully designed, high-quality garments.

Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final. We do not accept returns, refunds, or exchanges for items that have been worn, tried on, washed, altered, or purchased in the incorrect size.

We encourage you to carefully review our product descriptions, size guide, and fit recommendations before placing your order. If you have any questions before purchasing, we're always happy to assist you.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging (if applicable)

Once your request has been reviewed and approved, Neydra Lé will provide a replacement item if available. If a replacement is unavailable, store credit may be issued at our discretion.

 

Lost or Stolen Packages

Once your order has been transferred to the shipping carrier, Neydra Lé is not responsible for lost, stolen, or delayed packages.

If your tracking information shows your package has been delivered but you cannot locate it, we recommend contacting the shipping carrier directly to file a claim.

 

Order Accuracy

Please ensure your shipping address, size selection, and order details are correct before completing your purchase.

Neydra Lé is not responsible for orders placed with incorrect shipping information or sizing selected by the customer.

 

Contact Us

Question about your order? We're here to help. 

Email: support@neydrale.com

We aim to respond within 1–2 business days.